How artificial intelligence can assist telecoms for customer retention

Telecom operators have started using artificial intelligence (AI) technology capabilities that process and analyze real-time customer data to recommend and automatically trigger the next best action. Tulika Saxena, senior manager, Business Research & Advisory, Aranca, a research and advisory firm, says automation of tasks such as mobile network monitoring, network maintenance, deployment of network management tools and network service provisioning can be achieved by incorporating AI techniques in the 5G networks.